从政府电子信息服务的内涵出发,提出基于公众体验量化的政府电子信息服务的概念。在文献分析的基础上,划分政府电子信息服务环境中的公众体验的层次;最终在理论层面上构建包括三个量化维度的政府电子信息服务公众体验量化概念模型,该模型为后续研究中运用实证数据分析并验证概念模型提供了思路和实践指导。 From the connotation of government electronic information service, the concept of government electronic information service based on public experience quantification is put forward. On the basis of the literature analysis, the level of public experience in the governmental electronic information service environment is divided. Finally, a quantitative conceptual model of public experience of government electronic information service with three quantitative dimensions is constructed theoretically. This model uses empirical evidence Data analysis and validation of conceptual models provide ideas and practical guidance.