论文部分内容阅读
呼叫中心是一个集中处理用户服务请求的系统。主要应用在客户服务、定单输入、预定、在线帮助、配送系统、电话直销、市场调查、数据采集等应用领域。其系统结构如图1所示。支持多种符合国际标准的CTIINK软件产品支持国外主流的交换机支持国内的主流交换机支持中文语音和传真合
Call center is a centralized system for handling user service requests. Mainly used in customer service, order entry, booking, online help, distribution systems, direct marketing, market research, data acquisition and other applications. The system structure shown in Figure 1. Support a variety of CTIINK software products in line with international standards Support for foreign mainstream switch support Domestic mainstream switch support for Chinese voice and fax