毋需多言,企业经营的成败在很大程度上取决于企业运营管理的好坏。运营管理涉及到企业行为的两个方面:即如何优化企业的人力和物质资源,从而以最低的成本提供最多的产品和服务;以及如何不断提高生产的质量。在激烈的市场竞争中,企业寻求新的变革。企业组织机构的重组、程序控制、全面质量管理、基准测试等一系列管理概念和技巧的生成,使运营管理进入了质量管理的时代。 从下列数字中,我们不难看出企业对质量重视程度的日益提高,以及企业 Needless to say, the success or failure of business operations depends to a large extent on the quality of business operations. Operational management involves two aspects of corporate behavior: how to optimize the company’s human and material resources, so as to provide the most products and services at the lowest cost; and how to continuously improve the quality of production. In the fierce market competition, companies seek new changes. The generation of a series of management concepts and techniques, such as the restructuring of enterprise organizations, process control, total quality management, and benchmark testing, has brought operational management into the era of quality management. From the following figures, it is not difficult for us to see that companies are paying more and more attention to quality, and companies