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介绍国家标准GB/T 29182-2012/ISO11620:2008《信息与文献图书馆绩效指标》的制定背景、制定原则和制定过程,分析该标准的内容要素和层次结构,剖析标准中所运用的平衡计分卡方法及绩效指标的分类、绩效指标描述框架等要点技术内容,揭示该标准与国内外相关标准的关系,特别是与国家标准GB/T13191-2009/ISO2789:2006《信息与文献图书馆统计》的内在关联性,分析本标准的局限性及使用注意事项,对密切跟踪国际标准、及时修订国家标准提出建议。
This paper introduces the background of the national standard GB / T 29182-2012 / ISO11620: 2008 “Performance Indicators of Information and Documentation Library”, formulates the principle and process, analyzes the content elements and hierarchy of the standard, analyzes the balance The classification of methods and performance indicators, the description of performance indicators and other key points of technical content to reveal the relationship between the standard and relevant standards at home and abroad, especially with the national standard GB / T13191-2009 / ISO2789: 2006 “Information and Documentation Library Statistics ”The inherent relevance of this standard analysis of the limitations and precautions, the tracking of international standards, timely revision of national standards and make recommendations.