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在信息化和市场经济条件下,信息已成为企业重要的战略资源。一个企业,只有掌握了丰富的信息,才能在激烈的竞争中获得成功和发展。毋庸置疑,来自客户的商务信访信息是企业最大、最直接的信息源。
Under the conditions of informationization and market economy, information has become an important strategic resource for enterprises. An enterprise can acquire success and development in the fierce competition only if it has abundant information. Undoubtedly, the business petition information from customers is the largest and most direct source of information in the enterprise.