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介绍了综合呼叫中心的系统架构和组网情况,阐述了系统的主要特点,并结合黑龙江铁通的网络情况,重点分析了呼叫中心系统采用的几种关键技术。
The system architecture and networking of the integrated call center are introduced. The main features of the system are expounded. Several key technologies adopted by the call center system are analyzed emphatically based on the network of Heilongjiang.