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在事故应急处置中,危机信息管理具有举足轻重的作用。充分发挥危机信息管理的沟通作用、警示教育作用和舆论监督作用是事故应急处置工作的重要组成部分,决定着应急处置工作的成败。危机信息管理不当可能导致事故负面社会影响的扩大,进而增加事故善后和恢复的难度。危机信息管理包括前期准备、现场管理、控制传言等方面的内容。前期准备即通过建立危机预警系统和危机信息咨询机构为危机信息管理做好准备;现场管理包括现场出入口控制、设立新闻联络点、建立危机信息中心、举办新闻发布会等内容,是危机信息管理的重点所在;控制传言则是通过降低事件的模糊性,从源头上防止谣言和传言的产生。当前我国危机信息管理的主要问题在于对危机信息管理的观念保守、政府没有成为危机信息管理的主要角色和缺乏有力的危机信息管理法律保障等方面。
Crisis information management plays an important role in emergency response. Give full play to the role of crisis information management communication, warning education and the role of public opinion supervision and emergency work is an important part of the accident, the decision of the success or failure of emergency response. Mismanagement of crisis information can lead to an increase in the negative social impact of an accident, thereby increasing the difficulty of recovering and recovering from accidents. Crisis information management, including preparation, site management, control rumors and other aspects. Preparation of the crisis through the establishment of early warning information systems and crisis information agencies to prepare for the crisis management information; on-site management, including on-site entrance and exit control, the establishment of news contact points, the establishment of crisis information center, held a press conference and other content is crisis information management The key lies in the control rumor is to prevent rumors and rumors from the source by reducing the ambiguity of the incident. At present, the main problems of crisis information management in our country lie in the conservative concept of crisis information management, the failure of government to become the main role of crisis information management and the lack of effective legal guarantee of information management in crisis.