“‘用心、用情’第一时间、第一界面处置好客户反映的问题,不推诿、不拖延”、“投诉处理人员应具备‘三心’”、“我们来重温中国电信的服务理念,关注当前的服务热点”……2月18日,中国电信江苏公司泰州分公司会议室内座无虚席,新年后的第一课——服务投诉技能提升培训正在这里举行。 “’Intentions, feelings’ For the first time, the first interface to dispose of the problems reflected by the customer, do not shirk, do not delay ”, “Complaints handling staff should have ’three hearts ’, ” China Telecom’s service concept, concerned about the current service hot "... ... February 18, China Telecom Jiangsu Taizhou branch of the company packed, New Year’s first lesson - service complaints skills upgrading training is held here.