长期以来,门诊化验室作为医院的对外窗口之一,处于直接与患者接触交流的重要位置,很容易与患者发生冲突。这就要求我们,要本着“一切以患者为本”的原则,首先从优质服务上狠下功夫,明确医院整体服务的具体要求和实施意见,建立健全各种有利于保证服务质量的规章制度,努力提高科室人员基本素质,培养科室人员牢固树立全心全意为人民服务的意识,不断提高病患者的满意度。门诊化验室最重要和最本质的工作,就是要给患者提供 For a long time, outpatient laboratory as one of the hospital’s external window, in direct contact with patients in an important position, it is easy to conflict with patients. This requires that we, based on the principle of “all patient-oriented”, first of all work hard on quality service, clarify the specific requirements and implementation opinions of the overall service of the hospital, and establish and perfect various kinds of services that are conducive to ensuring quality of service Rules and regulations, and strive to improve the basic qualifications of department staff, training department staff firmly establish the sense of serving the people wholeheartedly, and constantly improve patient satisfaction. Outpatient laboratory the most important and essential work is to give patients