1背景和思路广州市作为改革开放前沿阵地,机动车维修行业发展蓬勃,截至2017年4月底,广州市共有机动车维修企业3 902家,其中,汽车维修企业3 476家,摩托车维修企业426家,大部分是小微企业,维修企业呈现“点多面广”的特点。各维修企业经营规模、资质和生产环境大相径庭,既有品牌汽车授权的4S服务店和大型连锁经营维修厂等资本较雄厚的企业,也有门店较小、设施设备相对简陋的“夫妻档”。维 1 Background and Ideas As the frontier of reform and opening up, Guangzhou has a thriving motor vehicle maintenance industry. By the end of April 2017, there were 3,902 motor vehicle maintenance enterprises in Guangzhou, of which 3 476 were car repair enterprises and 426 were motorcycle repair enterprises Home, most of the small and micro enterprises, maintenance companies show “multi-faceted ” features. The maintenance of business scale, quality and production environment is very different, both the brand car authorized 4S service shops and large chain stores such as more capital-rich enterprises, but also smaller stores, facilities, facilities, relatively simple “husband and wife” . dimension