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目的观察人性化护理在门诊输液室护理中的临床效果。方法 166例输液患者,按照随机偶数奇数法分为对照组和干预组,每组83例。对照组实施常规护理,干预组实施人性化护理,比较两组患者的护理满意度和投诉率。结果对照组护理满意度为86.75%,干预组护理满意度为97.59%,干预组护理满意度高于对照组,差异具有统计学意义(P<0.05)。干预组与对照组的投诉率分别为2.41%(2/83)、10.84%(9/83),干预组投诉率显著低于对照组,差异具有统计学意义(P<0.05)。结论人性化护理可显著提高门诊输液室患者的护理满意度,减少医患纠纷和投诉事件,可将其作为理想护理方案进一步推广普及。
Objective To observe the clinical effect of humanized nursing in outpatient infusion room care. Methods 166 cases of infusion patients, according to random even odd number method divided into control group and intervention group, each group of 83 cases. In the control group, routine nursing intervention was conducted, and the intervention group conducted humane nursing. The nursing satisfaction and complaint rate were compared between the two groups. Results The nursing satisfaction of the control group was 86.75%, the nursing satisfaction of the intervention group was 97.59%, and the nursing satisfaction of the intervention group was higher than that of the control group (P <0.05). The complaint rates in intervention group and control group were 2.41% (2/83) and 10.84% (9/83), respectively. The complaint rate in intervention group was significantly lower than that in control group (P <0.05). Conclusion Humanized nursing can significantly improve patient satisfaction in outpatient infusion room and reduce doctor-patient disputes and complaints, which can be further popularized as an ideal nursing program.