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自2012年下半年以来,全国各地相继出现了邮政代理保险满期给付上的群体投诉,直至目前,这一业务纠纷非但没有得到有效化解,且事态有进一步加剧的趋势,已成为各级邮政头疼的棘手问题。保险是邮政十分看重的一项代理金融业务,此番遭遇客户的群体投诉,势必给代理保险业务的发展带来不利影响,同时也将考验邮政应对危机的处置能力。造成“满期给付”困局谁之过客观上,由于整个保险业经营不景气,邮政代理的保险机构经营效益严重下滑,导致参保客户满期给付未能按预期利息兑付,甚至低于活期存款利率,这是始料不及的。而这如果单单发生在保险机构,客户也只能风险自认。现在的问题是,通过邮政储蓄代办,出于对邮政的信任,
Since the second half of 2012, there have been group complaints on the overdue delivery of postal agency insurance across the country. Up to now, this business dispute has not been effectively resolved and the situation has further intensified. It has become a headache for postal at all levels Thorny problem. Insurance is an affiliate finance business that is very valued by the postal service. This time, complaints from customers and groups are bound to have a negative impact on the development of the agency insurance business as well as the postal crisis response capabilities. As a result, due to the sluggish operation of the entire insurance industry, the operating efficiency of the insurance agencies of the postal agents has seriously deteriorated. As a result, the expired payment of the insured customers failed to meet the expected interest payment, or even low At the demand deposit rate, this is unexpected. And if this happens only in insurance agencies, customers can only risk their own admission. The question now is, through the postal savings agent, out of trust in the postal service,