1991年英国汉普郡档案馆对光顾该馆的利用者作了一次较大范围的调查,这是在汉普郡地区首次开展此类调查。 汉普郡档案馆在1991年至1993年所取得的主要成绩是探索了利用者需求、管理的新途径,对利用者满意程度的监督反馈。从总体上讲,这是由于地方政府重视了公众服务。现在公众就是利用者,因此服务就必须根据利用者的需求,而不是主管部门想怎么样就怎么样。再者,档案工作者协会正在重视在各个领域 In 1991, the British Hampshire Archives conducted a large-scale survey of users visiting the pavilion, the first such survey in the Hampshire region. The main achievement of the Hampshire Archives from 1991 to 1993 was to explore new ways of user needs, management, and feedback on user satisfaction. In general, this is due to the local government’s emphasis on public service. Now the public is the user, so the service must be based on the needs of the user, not what the administration wants. In addition, Archivists’ Association is focusing on various fields