本文采用模糊综合评判法对武汉市某医院最近三年的门诊病人满意度进行评价。结果表明:1992、1993与1994年门诊病人满意率分别为73.0％、81.7％和69.7％,若将满意、基本满意和不满意分别评为100、60和-100分,三年门诊病人满意度得分分别为84.51、86.80和84.25。与门诊病人满意度有关的因素是医院的“创三甲”活动、门诊病人的文化程度、职业等。 In this paper, the fuzzy comprehensive evaluation method is used to evaluate the outpatient satisfaction of a hospital in Wuhan in the past three years. The results showed that the outpatient satisfaction rates in 1992, 1993, and 1994 were 73.0%, 81.7%, and 69.7%, respectively. If the satisfaction, basic satisfaction, and dissatisfaction were rated as 100, 60, and -100, respectively, the three-year outpatient satisfaction rate The scores were 84.51, 86.80, and 84.25, respectively. The factors related to outpatients’ satisfaction are the hospital’s “triple-play” activities, the out-patient’s education level, and occupations.