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现代社会,医疗服务质量的高低直接决定了医院的竞争力。住院收费结算窗口作为患者来院就诊的重要环节,其形象直接反映了医院的管理水平和整体素质,如何提高住院收费结算窗口的医疗服务质量对入院患者的整体流程和满意度有着重要的影响和作用。本文从住院收费窗口工作人员的服务态度、服务流程、环境和工作效率等方面对如何提高医疗服务质量进行了相关探讨。
In modern society, the quality of medical service directly determines the competitiveness of the hospital. The hospitalization settlement window as an important part of hospital visits and its image directly reflects the management level and overall quality of the hospital, and how to improve the quality of medical service in the hospitalization billing window has an important influence on the overall process and satisfaction of patients on admission . This article discusses how to improve the quality of medical service from the aspects of service attitude, service flow, environment and work efficiency of hospital staff in charge window.