前言过去人们对于质量人员的认识还仅仅是统计员和检验员,当前质量部门已经在国际业务中发挥了某些最具影响力和整合力的作用。这些作用是如何产生的?成功的质量经理如何满足今天CEO们非同寻常的期望?企业变革是对上述两个问题的回答。企业变革不仅拓展了个人价值,而且提升了质量工作在追求顾客满意方面所扮演角色的重要性。而要完成变革,需要企业具备快速适应变革的能力。我们可以将组织变革比作冲上岸的浮木。每一次浪潮涌来,对组织变革的期望就像浮木一样上升,如果这种变革正是企业所期待的,那么熟练的质量人员就可以及时抓住它,将它改造成有价值的东西。但是 Foreword In the past, people’s perceptions of quality personnel were merely statisticians and examiners. The current quality department has played some of the most influential and integrated roles in international business. How are these roles generated and how do successful quality managers meet the extraordinary expectations of CEOs today? Business change is the answer to both questions. Business transformation not only extends personal values ​​but also enhances the importance of quality work in pursuing customer satisfaction. And to complete the change, companies need to have the ability to quickly adapt to change. We can compare organizational change to floating driftwood. Every wave comes and the expectation of organizational change rises like driftwood. If the change is exactly what the enterprise expects, the skilled quality personnel can grasp it in time and transform it into valuable things. but