过程管理,就是遵循事物自身的过程性,抓住关键环节和关键步骤,逐步达到管理目标的一种管理方式。过程管理符合客观规律,化繁为简,化难为易,便于控制,避免偏离终极目标而造成损失。 过程管理的关键是过程如何划分。对同一事物,出于不同的目的,从不同的角度,可以有不同的过程划分,这里不存在谁对谁错的问题,只是相互补充。就拿医院后勤保障工作来说,你可以象一般过程管理理论那样,划分成计划、组织设计、人员配备、控制和反馈、指导与领导等。我们主要是从实际工 Process management is to follow the procedural nature of things, seize the key links and key steps, and gradually achieve a management approach to management objectives. The process management conforms to the objective law, simplifies and reduces complexity, makes it difficult to manage easily, and is easy to control, avoiding deviation from the ultimate goal and causing losses. The key to process management is how the process is divided. For the same thing, for different purposes, from different perspectives, there can be different process divisions. There is no question of who is right or who is wrong, but they are complementary. Take the hospital logistics support work, you can be divided into planning, organizational design, staffing, control and feedback, guidance and leadership, like general process management theory. We are mainly from practical workers