仅有“承诺”还不够时下，许多行业或部门都在推行“承诺”服务制，这对于改进工作作风、提高办事效率和服务水平，无疑是一件大好事。但笔者认为，仅有承诺是不够的。关键在于答应以后，到底办了没有。恰恰在现实生活中，一些行业和部门对群众的合理要求和自己应尽的义务... It is undoubtedly a good thing to improve the style of work and improve the efficiency of work and the level of service provided that only “promises” are not enough nowadays and many industries or departments are implementing the “promised” service system. But I believe that only commitment is not enough. The key is to promise later, in the end did not do. It is precisely in real life that some industries and departments have reasonable demands on the masses and their own obligations ...