随着医疗的进步与转变，人们对自我的保健意识普遍提高，所以，人们对医疗的服务质量要求也大幅度增高。护士处在临床的第一线，因为与病人接触的较为密切，其服务的质量好坏通畅关系着患者的满意程度与临床效果。为了给病人提供优质的护理，护理人员要有丰富的护理知识，能够具有独到的沟通技巧是为关键。“,”with the progress of medical and shift,rise to self health care consciousness of common people,so the people of medical service quality also increased significantly.The first line of the nurse in clinical because of relatively close contact with patients,its service quality stand or fall of unobstructed rela-tionship with patient satisfaction and clinical effect.In order to provide quality care to patients,nursing staff should have knowledge of nursing,has its unique communication skills is to for the key.