在图书馆参考工作中,工具书应用是一个由使用者、咨询问题和工具书三大因素组成的信息交流系统。在这个系统中,使用者包括作为信息间接需求者的图书馆参考工作人员和作为信息直接需求者的图书馆用户,他们是应用主体,是系统的活化因素;咨询问题是中介,是使用者与工具书间的桥梁,使用者的信息需求既通过具体的咨询问题来表达,又通过使用工具书解答咨询问题来满 In the reference work of the library, the application of reference books is an information exchange system composed of three factors: users, consultation questions and reference books. In this system, users include library reference workers who are indirect users of information and library users who are direct users of information. They are the main body of the application and are the activation factors of the system. The consultation questions are intermediaries, users and users The bridge between the tools, the user’s information needs are expressed both through specific questions and through the use of reference books