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目的:探讨门诊开展药房咨询服务的效果及对合理用药的促进效果。方法:结合丽水市中医院的实际工作,开展药物咨询服务,为患者提供专业的医药知识,主要从开展药房咨询的意义、药房咨询的主要内容、药房咨询服务人员的专业技巧、药房咨询服务人员的沟通能力四个方面对药房咨询工作的开展进行了分析,并对开展用药咨询服务后患者的咨询内容进行了调查统计,研究药房咨询服务与合理用药相关性。结果:开展药房咨询服务以来广受患者好评,但调查显示,患者在门诊药房咨询中了解更多的是与药学无关的杂事,占42.3%,其次则分别为药物的名称与成分、药物的用法及用量,分别占16.7%和13.8%。结论:患者希望了解更多的药物相关知识,开展门诊药房咨询服务能够提高合理用药,但患者对药房咨询服务的了解过少,应当加强这方面的宣传教育,发挥药房咨询的真正作用。
Objective: To explore the effect of outpatient pharmacy counseling and the promotion of rational drug use. Methods: According to the actual work of Lishui Hospital of Traditional Chinese Medicine, we carried out drug counseling services to provide patients with professional medical knowledge, mainly from the meaning of pharmacy consultation, the main contents of pharmacy consultation, the professional skills of pharmacy counselors, the pharmacy counselor Communication ability of four aspects of pharmacy counseling carried out an analysis of the implementation of counseling services for patients after consulting the content of the investigation and statistics to study the pharmacy consulting services and rational drug use relevance. Results: Since the implementation of pharmacy consulting services, patients have been widely praised. However, the survey shows that patients learned more about pharmacy-related chores in outpatient pharmacy consultation, accounting for 42.3%, followed by the name and composition of the drugs and the usage of the drugs And usage, accounting for 16.7% and 13.8% respectively. CONCLUSIONS: Patients wishing to learn more about drug-related knowledge and counseling at outpatient pharmacy can improve their rational use of medication. However, patients have little understanding of pharmacy consulting services. Publicity and education in this area should be strengthened in order to play the real role of pharmacy counseling.