医院的医保管理工作,面对的是患者、医院、医保管理中心,处在三方利益的交点。医院医保管理者既要有强烈的责任心和敬业精神,还需要具备较强的沟通协调能力,这在医院医保管理中尤为重要。就笔者近几年的医院医保管理经历来说,沟通其实也是医保工作的重心之一。与患者沟通不畅,会使患者紧张焦虑,失去对医院的信任,甚至导致医患矛盾和医疗纠纷;与临床科室沟通不畅, Hospital health care management, the face of patients, hospitals, health care management center, at the intersection of the trilateral interests. Hospital medical managers must have strong sense of responsibility and dedication, but also need to have a strong ability to communicate and coordinate, which is particularly important in the hospital health care management. In recent years, the author’s hospital health care management experience, the communication is actually one of the centers of medical insurance work. Poor communication with patients, patients will be anxious and anxiety, loss of trust in the hospital, and even lead to doctor-patient conflicts and medical disputes; poor communication with clinical departments,