为了改善售票厅的排队现状,提高售票厅的服务质量。本文以火车售票窗口为研究对象,分别分析多服务台多队和多服务台单队两种模型,其中多服务台单队模型又分为能力不等和能力相等两种情况,相互比较得出在多服务台单队且能力不等的模型下,火车售票厅的服务质量能大幅提高,由此提出提高火车售票厅排队服务质量的方法和措施。 In order to improve the queuing status of the ticket office, improve the service quality of the ticket office. In this paper, train ticket window as the research object, respectively, multi-service multi-service station and multi-service station singles team two models, including multi-service station single team model is divided into two kinds of capacity and capacity equal, compared with each other The service quality of the train ticket office can be greatly improved under the model of multi-service station single team with different capabilities, and the methods and measures for improving the service quality of the train ticket office are put forward.