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网络客服是基于互联网的一种类似于传统商店售货员的工作,具有方便性、高效性。随着网络购物的不断发展,越来越多的交易由网络客服来完成,网络客服不仅是现代市场竞争的需要,而且对于企业的发展更是至关重要。网络客服人员必须具备一定的职业素质、技能,并掌握相关的销售技巧,才能更好的完成工作,促成网络交易。本文从网络客服的基本概念及重要性分析入手,对网络客服的销售技巧进行了探讨,旨在为网络客服销售提供参考,促进网络交易更好发展。
Internet customer service is based on the Internet a similar to the traditional store clerk work, with convenience and efficiency. With the continuous development of online shopping, more and more transactions are accomplished by online customer service. Network customer service is not only the need of modern market competition, but also crucial to the development of enterprises. Internet customer service staff must have a certain quality of occupation, skills, and relevant sales skills, in order to better complete the work, to facilitate online transactions. This article starts from the basic concept and importance analysis of online customer service, discusses the selling skills of online customer service, and aims to provide references for online customer service sales and promote better development of online trading.