通过计算机电话集成应用程序,各种机构正在为其客户提供更为有效的个性化服务。在当今拥挤、复杂的市场上,此类增值服务已成为厂商能否脱颖而出的潜在决定因素。此外,高质量服务必将带来可观的客户满意度和更多的客户业务。与此同时,这些机构还正不断提高生产力并降低成本。 Through the integration of computer telephony applications, organizations are providing their customers with more efficient and personalized service. In today’s crowded, complex marketplace, such value-added services have become a potential determinant of a vendor’s ability to stand out from the crowd. In addition, high-quality service is bound to bring considerable customer satisfaction and more customer business. At the same time, these agencies are constantly improving productivity and reducing costs.