800电话业务在发达国家已有三十多年的历史，而在我国的兴起仅是近几年的事情。而且，800在我国从起步到发展并非一帆风顺，甚至一度处于低迷状态。原因何在？对于想使用800的企业来说，他们对这个新型的“传播媒介”一直抱着观望的态度：800到底是什么东西？它能为我们做些什? 800 telephone business has more than three decades of history in developed countries, and the rise in our country is only a matter of recent years. Moreover, 800 in our country from the start to development is not easy, and even was in a downturn. What is the reason? For businesses that want to use the 800, they are always on the wait-and-see attitude toward this new “media”: what is 800? What can it do for us?