一、什么是排队论? 在日常生活、生产、管理以及军事等方面经常遇到拥挤和排队的现象。如乘客等待公共汽车去上班,损坏的机器等待工人修复,卫星地面站的信息等待通讯卫星的选择和传送,入侵的敌机有待我防空武器消灭之等等。前者为顾客,后者为服务台,两者组成一服务系统。当服务台繁忙时,顾客必须 First, what is the queuing theory? In daily life, production, management and military and other aspects often encountered congestion and queuing phenomenon. If passengers wait for buses to go to work, damaged machines wait for workers to repair, satellite ground station information waits for the selection and transmission of communication satellites, and invading enemy aircraft wait for the elimination of our air defense weapons. The former is a customer, the latter is a help desk, and both form a service system. When the service desk is busy, customers must