中国质量协会2010年发布的《2009年钢铁行业用户满意度测评报告》指出,我国钢铁行业整体用户满意度处于中等偏低水平(具体评分见表一),各钢种的用户满意度差异较大,钢铁产品整体质量档次不高,服务质量评价低于产品质量。机械性能、表面质量是用户最为关注的质量特性,用户希望我国钢材重点要集中在工艺改进、新产品开发、代替国外产品上。 China Quality Association released in 2010, “2009 Steel Industry Customer Satisfaction Assessment Report,” pointed out that China’s steel industry overall user satisfaction at a moderately low level (specific rating in Table 1), the steel grades of customer satisfaction vary greatly , The overall quality of steel products is not high grade, service quality evaluation is lower than the product quality. Mechanical properties, surface quality is the user most concerned about the quality characteristics, users want our steel focus should be on process improvement, new product development, instead of foreign products.