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引言众所周知,航班正常是机场服务的根本。航班不正常时,机场为旅客提供的吃住费用价格都比较高,有时为了平息旅客的不满情绪,不得不超标准安排,这给航空公司带来的损失往往是几个正常航班收入都不能弥补的。1999年机务工程部提出“服务航空公司,服务机组”口号,也是响应南京禄口国际机场“一流机场、一流服务”创“文明机场”号召,以履行各航空公司维修协议为前提,根据其提供 MEL(Minimum Equipment
Introduction As we all know, the normal flight service is the foundation of the airport. When the flight is not normal, the airport to provide passengers with accommodation costs are higher, and sometimes in order to quell the passenger dissatisfaction, had to exceed the standard arrangement, which gives the airline losses are often a few normal flight income can not make up of. In 1999, the Engineering Department of the Ministry of Civil Aviation put forward the slogan of “Serving Airline Companies and Service Units” as well as responding to the call of “First Class Airport, First Class Service,” “Creating” Civilized Airport in Nanjing Lukou International Airport to fulfill the agreement of airlines maintenance As a prerequisite, based on which MEL (Minimum Equipment