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《复杂服务过程管理》的第三部分是“企业和个人变革行动的要素和方法”其中仅包含两个章节,第十一章围绕持续改进的方法和实践,讨论了那些变革举措的本质及其与学习型组织的要素间的关系。第十二章则关注个体能否从本书介绍的方法中获益。本次节选的是第十一章的精彩内容。
The third part of “Complicated Service Process Management” is “The Elements and Methods of Corporate and Personal Transformation Actions”, which contains only two chapters. The eleventh chapter discusses the essence of those changes around the continuous improvement of methods and practices And its relationship with the elements of learning organization. Chapter 12 focuses on whether individuals can benefit from the methods presented in this book. This excerpt is the eleventh chapter of wonderful content.