尽管 Novell 公司和 Microsoft 公司为生成与 PBX 各种配套的标准接口做出了不懈的努力,但多数 CTI(Computer TelephonyIntegration)应用开发商则仍然拒绝采用TSAPI(Telephony Services API)和 TAPI(Telephony API)标准。Gartner Group 语音呼叫处理资源经理Art Schoeller 说,尽管 Novell 和 MicrosoftAPI 已经推出多年,但许多 CTI 厂商仍然直接与 PBX 接口打交道。造成这种局面的原因之一是,TAPI 和 TSAPI 的功能太一般 Although Novell and Microsoft have made unremitting efforts to generate various standard interfaces with PBX, most CTI (Computer Telephony Integration) application developers still refuse to adopt TSAPI (Telephony Services API) and TAPI (Telephony API) standards. . Art Schoeller, manager of voice call processing at Gartner Group, said that although Novell and Microsoft API have been available for many years, many CTI vendors still deal directly with PBX interfaces. One of the reasons for this situation is that the functions of TAPI and TSAPI are too general