工程机械技术服务人员的自身服务需求逐渐呈现出来,如何为他们服务,成为行业一个新的课题。近段时间,与北京的一家房租中介公司接触中,一个细节引起了我的注意,每当和房屋中介的经纪人办完事情后,经纪人总要送行我走一段路程,其实我心里是想自己离开不需要陪同,但是经纪人告诉我,陪送客户一段路程是他们公司的规定,这是他们的义务,也是他们必须应该做的,为客户服务必须从细节做起。盛情难却之下,只能和经纪人走一段路程,虽然很有可能和经纪人只是偶然一次的接 The service needs of construction machinery technical service personnel have gradually emerged. How to serve them has become a new topic in the industry. Recently, in contact with a Beijing-based rental agency company, a detail caught my attention. When the agent of a real estate agency finished the matter, the agent always sent me to walk for some distance. In fact, my heart was thinking. I don’t need to escort myself, but the agent told me that it is their company’s regulations to accompany customers for a certain distance. This is their obligation and they must do it. Serving customers must start with the details. Difficulties, but can only walk some distance with the broker, although it is very likely that the broker will only accidentally