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作为世界质量与组织文化变革管理教育和咨询的领导者,美国克劳士比学院几十年来一直致力于帮助“500强”创建“第一次就做对”的质量文化:在国内,海尔、联想等等企业也都把“零缺陷”作为企业文化的核心。商业银行导入“零缺陷”理论就是对资产运作全过程进行全面质量管理,力求信贷投入的准确性,预防在先,从而无火可救,走出困境。
As a world leader in quality and organizational culture change management education and consulting, the Clarins Institute in the United States has for decades been dedicated to helping the “Top 500” create a quality culture that “fits for the first time”: at home, Haier, Lenovo and so on companies also have “zero defect” as the core of corporate culture. Commercial banks to introduce “zero defect” theory is the entire process of asset management, total quality management, and strive to ensure the accuracy of credit inputs, to prevent the first, so that no fire, out of the woods.