随着信息社会的深入发展,近年来,在许多新闻单位,客户服务中心正日益发挥着越来越重要的作用,其崛起壮大之迅速大有与发行、广告等传统部门三足鼎立、并驾齐驱之势。客户服务中心,顾名思义,即以服务客户为第一要务,最初是各报社为应对激烈的竞争形势而 With the deepening development of information society, in many news units, customer service centers are playing an increasingly important role in recent years. Their rise and growth have been tremendous and tripartite confrontation with traditional departments such as distribution and advertising. Customer service center, as the name suggests, that is to serve customers as the top priority, the first newspaper is to respond to the fierce competition in the competitive situation