助人者助己,这是自助服务的真谛。不论是航空信息查询亭,还是基于Web的客户支持网站,当用户利用这些解决自身问题时,提供这些服务设施的先知先觉者们也实现了成本节约和效率提高的双重效果。微软的内部客服系统就是个很好的例子,微软利用在全球设立的国 Help others to help themselves, this is the true meaning of self-service. Whether it’s an airline information kiosk or a web-based customer support site, prophecy adopters who provide these services also have the dual benefit of cost savings and efficiencies as they use them to solve their own problems. Microsoft’s internal customer service system is a good example of how Microsoft is using countries that are established around the world