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一、2009-201 0版卓越绩效准则修订背景美国波多里奇质量项目(Baldrige National QualityProgram)自1 987年设立以来,作为美国波多里奇国家质量奖评价准则和组织自我评价的依据——卓越绩效准则(Criteria for Performance Excellence)正随着时间的推移而不断演变、进化,以帮助组织应对瞬息万变的社会与
I. PERFORMANCE GUIDELINES FOR 2009-2010 EDITION 0 Background The Baldrige National Quality Program since its establishment in 1987 serves as the basis for the evaluation of the American Baldrige National Quality Awards and the self-assessment of organizations - Outstanding Performance The Criteria for Performance Excellence is evolving and evolving over time to help organizations cope with changing societies and