医院计算机中心是医院信息管理的核心机构,其业务范围较多、知识更新较快,是高技术、高风险岗位。但是长期以来,大多医院计算机中都存在人员配备不足、IT服务不到位、工作效率低下、IT基础构架管理措施落后等问题。因此如何科学有效地管理计算机中心是摆在信息中心面前的一个突出问题。应用ITIL管理模型,建立医院信息服务管理流程,将医院信息服务管理流程化,使信息部门在处理问题时,变被动为主动,从而确保信息服务流程能为医院的业务运作提供更好的技术和服务支持,提高信息部门的服务效率。 The hospital computer center is the core institution of hospital information management. It has more business scope and quicker knowledge updating. It is a high-tech and high-risk position. However, for a long time, most hospital computers have problems such as inadequate staffing, inadequate IT services, inefficient workforce, and poor management of IT infrastructure. Therefore, how to manage the computer center scientifically and effectively is a prominent issue facing the information center. Apply ITIL management model to establish hospital information service management process and streamline hospital information service management so that information department can become passive and proactive when dealing with the problem so as to ensure that information service process can provide better technology for the operation of the hospital, Service support, improve service efficiency of the information department.