许多企业的信息化规划报告中都会有这样一段文字:企业信息化的主要目的是通过信息共享,挖掘信息资源的潜力,从而达到改善企业的业务效率,降低成本和增强企业竞争力等。但公司的高层管理者怎样才能知道企业是否有效地使用了信息,实现了更好的商业绩效呢?诚然,建立起网络是信息共享的基础,随着信息化的进行,员工逐渐熟悉了计算机和互联网,相互发电子邮件,或者通过网页浏览到企业内、外部信息。这样似乎已经实现了信息共享。但是,很多这样的企业都发现一个共同的问题,那就是与建立计算机网络以前相比,员工的工作更忙碌了,工作的形式虽然发生了变化,手写的报表变成了计算机打印的报表,但是,计算机网络的使用使得运营成本大大增加了,而企业的业务效率却并没有明显地改善。为什么会出现这种情况?原因在于电子邮件和互联 Many enterprises in the information planning report will have this passage: The main purpose of enterprise information through information sharing, mining the potential of information resources, so as to achieve business efficiency, reduce costs and enhance the competitiveness of enterprises. But how do the top management of the company know whether the enterprise effectively use the information to achieve better business performance? Admittedly, the establishment of the network is the basis for information sharing, with the progress of information, employees are gradually familiar with the computer and Internet, e-mail each other, or through the web browser to the enterprise, external information. This seems to have achieved the information sharing. However, many of these companies have found a common problem that employees are more busy with their work than before they set up a computer network. Although the form of work has changed and the handwritten statements become computer-printed statements, The use of computer networks has led to a dramatic increase in operating costs, while the business efficiency of enterprises has not significantly improved. Why does this happen? The reason is email and internet