目的探究危机管理在口腔门诊护理管理中的应用效果。方法选择2013年10月—2015年10月前来该院口腔门诊接受治疗的79例患者作为研究组,在常规护理中增加危机管理;选择同时期口腔门诊患者79例患者作为对照组,实行相应常规护理干预,对比两组患者护理干预的应用效果。结果研究组的不良事件发生率为5.06%,明显低于对照组的15.19%,且二者组间差异有统计学意义(P<0.05);在护理满意度对比上,研究组为96.20%,对照组为87.34%,二者组间对比下,研究组的护理满意度明显更优,且差异有统计学意义(P<0.05)。结论将危机管理应用在口腔门诊护理管理中,具有较高应用价值,不仅能够减少不良事件的发生,保证患者治疗过程的安全性,而且获得较高护理满意度,值得推广。 Objective To explore the application of crisis management in oral clinic management. Methods From October 2013 to October 2015, 79 patients who came to the hospital for oral treatment received the treatment as the research group, and increased the crisis management in the routine nursing. The 79 patients in the same period as the control group were selected as the control group, Conventional nursing interventions, compared with two groups of patients with nursing intervention effect. Results The incidence of adverse events in the study group was 5.06%, which was significantly lower than that in the control group (15.19%), and the difference between the two groups was statistically significant (P <0.05). In the comparison of nursing satisfaction, the study group was 96.20% The control group was 87.34%, the nursing satisfaction of the study group was significantly better, and the difference was statistically significant (P <0.05). Conclusion The application of crisis management in oral outpatient care management is of high value. It can not only reduce the incidence of adverse events, ensure the safety of patients during treatment, but also obtain high nursing satisfaction, which is worth to be popularized.