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作为商用车用户的您是否了解800电话?您是否利用800电话解决过您的难题?如何利用800电话为您带来更大的收益,减少更多的麻烦?通过客服热线提供技术支持,是售后服务的重要环节之一。昼夜不间断的热线电话服务,更是体现了厂商对客户的尊重和诚意。作为客车用户的您,是否想知道自己究竟能够享有怎样的热线服务?近期,本报对国内客车厂商客服热线的运行情况进行了一番调查,范围涵盖厦门金龙、厦门金旅、苏州金龙、郑州宇通、桂林大宇、中通客车等业内巨头,调查项目包括热线电话能否接通、是否24小时服务、可否提供技术咨询等等。通过调查我们发现,多数热线电话的服务质量与某些厂商在业内的地位很不相符。能做到24小时接听的只有两家,可以直接解答客户的技术问题者也寥寥无几,有一家厂商的网站上公布的服务电话还是空号……
As a commercial vehicle users do you understand the 800 phone? Are you using the 800 phone to solve your problems? How to use the 800 phone to bring you greater benefits, reduce the more trouble? Through the customer service hotline to provide technical support is after-sales One of the important aspects of service. Uninterrupted day and night hotline service, but also reflects the manufacturer’s customer respect and sincerity. As a bus user, do you want to know what kind of hotline service you can enjoy? Recently, the newspaper conducted a survey on the operation of the domestic bus manufacturer customer service hotline, covering Xiamen Golden Dragon, Xiamen Golden Travel, Suzhou Golden Dragon, Zhengzhou Yutong, Guilin Daewoo, Zhongtong Bus and other industry giants. Survey items include the availability of hotline, whether 24-hour service, whether to provide technical advice and so on. Through the survey, we found that the quality of service of most hotlines is inconsistent with the status of some manufacturers in the industry. There are only two companies who can answer in 24 hours, and few of them can directly answer the technical problems of customers. There is a service number or an empty number published on the website of a manufacturer.