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目的:了解门诊药房退药的主要原因,降低不合理退药发生,减少医患纠纷及经济损失,保证患者用药安全。方法:统计武汉大学人民医院干预前2009年10月～2010年9月的所有退药处方,按退药原因、退药种类、退药处方数量和金额等进行统计与分析,然后采取相应对策并进行干预;并与干预后2010年10月～2011年3月的所有退药处方进行比较分析。结果与结论:通过门诊退药处方分析,制定了相应措施,杜绝了不合理的退药,促进了合理用药,使门诊退药处方数量和金额明显下降,取得显著效果。
OBJECTIVE: To understand the main reasons for withdrawal from outpatient pharmacy, to reduce the incidence of unreasonable withdrawal, to reduce doctor-patient disputes and economic losses, and to ensure the safety of patients. Methods: Statistics of Wuhan University People’s Hospital before the intervention from October 2009 to September 2010 all withdrawal prescriptions, according to the reasons for the withdrawal, the type of withdrawal, the number and amount of withdrawal prescription statistics and analysis, and then take appropriate countermeasures The interventions were compared with all the withdrawal prescriptions from October 2010 to March 2011 after intervention. RESULTS AND CONCLUSION: Through outpatient withdrawal prescription analysis, the corresponding measures were formulated to eliminate unreasonable withdrawal and promote the rational use of drugs, so that the number and amount of withdrawal prescriptions significantly decreased, and achieved remarkable results.