成功的企业尽人皆知,只因它们不乏特别之处,使得人们乐意与之做生意。这些企业的员工似乎很敬业,总是一刻不停地帮顾客忙。它们经常翻出新花样,提供恰好合顾客心意的新产品或服务。因此,人们总是频频光顾它们。 当然所有这些特色均建立在企业员工的能力、品性、执着的干劲、创新和奉献精神的基础上。许多企业领导喜欢制定使命和远景说明书,原因也在此。因为使命和远景说明书有助于企业把握发展的方向,使员工对企业的发展心中有数。员工的这种参与正是成功企业的卓越之处,是成功企业一切行动的基石。 企业想要成功,就必须创造成功的环境,即建立一种企业目标感,致力于满足顾客的需要并为企业赢利。这就要求采用一种周密的专业化方式,有计划地完善与企业成 Successful businesses are well-known for their uniqueness and their willingness to do business with them. The employees in these businesses seem very dedicated and are always busy helping their customers. They often turn out new tricks to provide new products or services that fit exactly the customer's mind. Therefore, people always patronize them. All of these features are, of course, based on the capabilities, character, dedication, innovation and dedication of the employees. Many business leaders like to set the mission and vision statement, the reason is here. Because the mission and vision instructions help companies grasp the direction of development, so that staff development of enterprises in mind. This engagement of employees is just what makes a successful business a cornerstone of every move in a successful business. To succeed, companies must create a successful environment in which to build a sense of corporate purpose, to meet the needs of their customers, and to profit for the business. This requires the use of a well-thought-out specialization, a planned improvement and business into