目的:探讨提高耳鼻咽喉科临床护理满意度的管理措施。方法:选取医院耳鼻咽喉科2015年5月~2016年4月收治的住院患者2639例为研究对象,根据护理方式的不同分为观察组和对照组,对照组实行常规护理,观察组在此基础上实行规范化的人文关怀;患者出院前,采用调查问卷方式,比较两组护理满意度。结果:观察组的护理满意度明显高于对照组(P<0.05)。结论:对耳鼻咽喉科患者,在针对病情进行护理的基础上实行规范化的人文关怀,能显著提升护理质量,提高患者对护理的满意度。 Objective: To explore management measures to improve the satisfaction of clinical nursing in otolaryngology department. Methods: Totally 2639 inpatients admitted to the Department of Otorhinolaryngology from May 2015 to April 2016 were selected as study subjects and divided into observation group and control group according to the different nursing methods. The control group received routine nursing care. The observation group was on this basis On the implementation of standardized humanistic care; patients before discharge, the use of questionnaires, the two groups of nursing satisfaction. Results: The nursing satisfaction of the observation group was significantly higher than that of the control group (P <0.05). Conclusion: The standard humanistic care can be improved on the basis of the nursing care of patients with otorhinolaryngology patients, which can significantly improve the quality of nursing care and improve patient satisfaction with nursing care.