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服务质量的特性及其体系的建立伍小秦（中国标准化与信息分类编码研究所高级工程师）一、服务与服务质量１服务在ＧＢ／Ｔ１９００４·２—１９９４—ＩＳＯ９００４—２·１９９１标准中，对“服务”给出的定义是：“为满足顾客的需要，供方与顾客接触的活动和供方内部...
Quality of service features and its system establishment Wu Xiaoqin (China Institute of Standardization and Information Classification coding Senior Engineer) First, the quality of services and services 1 services in GB / T19004 · 2-1994-ISO9004-2 · 1991 standards, The definition of “service” is: "In order to meet the needs of customers, suppliers and customers in contact with the activities and suppliers within the ...