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语言交流很重要,它是人们在日常生活工作中交流情感、沟通思想,传递信息的工具,也是志愿服务者与献血者沟通中最直接、最有效的手段。本文就我们参加无偿献血志愿服务实践活动的体会,分别从进行无偿献血宣传时、指导填写表格时、告知献血初筛结果时、与献血者交流时及献血者献血后五个方面阐述了如何掌握、运用好礼貌、文明、科学、幽默用语,不断提升志愿服务水平与服务质量,来推进无偿献血事业健康、持续、稳定地发展。
Language exchange is very important. It is a tool for people to exchange feelings, communicate thoughts and convey information in the daily life work. It is also the most direct and effective means of communication between volunteer and blood donors. In this paper, we take part in volunteer voluntary blood donation practice experience, respectively, from the unpaid blood donation advocacy, guidance to fill out the form, when informed of blood donation screening results, communication with blood donors and blood donors after the five aspects of how to master , Using polite, civilized, scientific and humorous terms, and constantly improving volunteer service and service quality to promote the healthy, sustained and steady development of the unpaid blood donation cause.