机组资源管理在国内外已开展多年,并被认为是保障飞行安全的重要措施之一,但却很少相关机构或人员对其训练效果进行评估。本文通过对训练效果评估理论与方法的回顾,借助Kirkpatrick的层次评估框架,从反应、学习、行为,以及组织影响四个方面总结分析机组资源管理(CRM)训练效果的研究。建议应从明确CRM训练的定义、进行追踪评估,以及重视民族文化差异对训练的影响三方面入手,进一步验证CRM的训练效果。 Crew resource management has been carried out at home and abroad for many years and is considered as one of the important measures to ensure flight safety. However, few relevant agencies or personnel evaluate the training effect. Based on Kirkpatrick’s AHP framework, this article summarizes and analyzes the training effectiveness of Crew Resources Management (CRM) from four aspects: reaction, learning, behavior and organizational impact. It is suggested that the training effect of CRM should be further verified by clarifying the definition of CRM training, conducting follow-up evaluation and emphasizing the influence of national culture differences on training.