众所周知,我们驾乘人员在日常行车服务工作中难免会和乘客发生一些矛盾,这本是很正常的,然而,当这些矛盾出现时,如果处理不当,就易成为乘客投诉的导火线,因此,为避免乘客投诉,势必要在减少和化解与乘客的矛盾上下功夫。这里,我结合车队近几年处理过的一些投诉,谈一点粗浅 As we all know, it is not uncommon for our occupants to encounter some contradictions with passengers during their daily driving service work. However, when these contradictions arise, improper handling of these conflicts can easily lead to passenger complaints. Therefore, To avoid passenger complaints, it is bound to make efforts to reduce and resolve conflicts with passengers. Here, I will combine some of the complaints the convoy has dealt with in recent years