一份颇有影响的杂志报道,一位到某国短暂工作的美国女记者,在当地一家有名气的商场买了一台电唱机。在购物的过程中,训练有素的售货员始终谦恭有礼笑脸吟吟地提供服务,着实让她感动。可回家后使用电唱机时,发现这台电唱机竟没有机芯。温文尔雅的女记者顿时怒气上升,联想起买东西时售贷员那张“虚情假意”的笑脸,马上写了一篇《笑脸背后的真面目》,并传到远在美国的报社。没想到,第二天清晨,那家商场的经理带人送来新的电唱机、唱片和一盒蛋糕。原来,商场在当日下午清点贷物时发现,一台只做样品没有机芯的电唱机竟被卖了出去。于是,大家倾尽全力找美国女记者,及其该报社的电话号码,先后打了35个越洋电话,才找到她供职的报社,最后找到她现在的住址。经理亲自登门换机道歉。女记者大受感动,连夜又写出《35个越洋电话》一稿发至报社,希望替换掉前稿。报社总编却将两篇稿件一同发表,还配发了编者按,国外的一些媒体纷纷转载。 An influential magazine reported that a U.S. female reporter who briefly worked in a country bought a record player at a well-known local mall. In the process of shopping, well-trained salesperson always courteous smile to provide services, really touched her. When you can go home and use a record player, you find that this record player has no movement. The polite female correspondent suddenly rose in anger, reminiscing about the sale of the loan at the time of the purchase, and immediately wrote a smiley face behind the smiley face and spread it to newspapers in the United States. Unexpectedly, the next morning, the manager of the mall brought in a new record player, record and a box of cakes. It turned out that the mall in the afternoon inventory of goods found that only a sample did not have the movement of the record player was actually sold out. As a result, everybody tried their best to find a U.S. female reporter and his newspaper’s telephone number. He hit 35 overseas phone numbers before finding her newspaper office and finally found her current address. Manager personally apologize for the door change. The female reporter was greatly touched and wrote another night of “35 overseas calls” to the newspaper, hoping to replace the previous draft. The newspaper’s editor-in-chief published the two manuscripts together with the editor’s note, and some foreign media reprinted it.