管理流程体系是企业在发展过程中将战略演变到执行的基础保障。传统的依据管理职能、部门划分的流程管理模式,缺乏全局统筹,管理流程运行效率低下。本文依托传统管理流程构建模式,全面梳理形成基础流程清单并实现规范化设计;提出了以需求为导向的多级、多层次服务目录,实现服务目录与业务流程对接、需求与业务的一一对应。可持续优化的以用户需求为导向的管理流程体系构建,进一步提高企业管理效能,提升企业核心竞争力。 Management process system is the enterprise in the development process of strategic evolution to the implementation of the basic protection. Traditional based on management functions, departmental division of the process management model, the lack of overall planning, management processes inefficient operation. This paper relies on the traditional management process construction mode, comprehensively sorts and forms the basic process list and realizes the standardized design; puts forward the demand-oriented multi-level and multi-level service catalog, and realizes the one-to-one correspondence between service catalog and business process docking. Sustainable optimization of customer-oriented management process to build the system to further enhance the effectiveness of enterprise management and enhance their core competitiveness.