某集团下属的百货公司,一年前曾面向社会招聘来一位总经理,这位总经理管理理论丰富,并有多年市场开拓经验,在面试过程中深得集团高层赞许。但一年以后,此人在工作中的表现和在面试中相比简直判若两人,管理和协调能力较差,下属不满、投诉率上升种种问题开始暴露。于是,公司决定 A department store affiliated to a group, a year ago, recruited a general manager for the society. The general manager has rich theoretical experience in management and has many years of experience in market development. He won the high praise from the group during the interview. However, one year later, this person's performance at work was almost identical to that at the interview. His management and coordination skills were rather poor, his subordinates were dissatisfied and complaints rate increased. All sorts of problems began to be exposed. So, the company decided